Privacy & Cookies

Information you give us

When you order or contact H Zone, you may provide your name, phone number, delivery address, email address, order details and payment confirmation. We use this information to process orders, arrange delivery, verify Bank Transfers and provide support. Order details are recorded in our business order system.

Checkout requires your name, Sri Lankan contact number and delivery address, including city and district. Additional address details, postcode and email are optional. Do not send bank passwords, card security details or one-time verification codes.

Payments and WhatsApp

Bank Transfer payments take place through your bank. This website does not collect card details or accept payment-slip uploads. If you send a slip to H Zone on WhatsApp, the slip and message are processed through WhatsApp and used by H Zone to verify your payment and match it to your order.

WhatsApp links may prepare a message containing the basket, quotation or order reference. Opening a link does not send a message or attach a slip; you choose what to send. WhatsApp handles information under its own Privacy policy.

Wholesale enquiries

The wholesale form prepares your name, business name, contact number, address or area, dealer/installer interest, optional requirements and learning interest for WhatsApp. After reviewing the details, opening WhatsApp includes them in its link, so WhatsApp receives the prefilled details when it opens. Review the draft and choose Send to deliver it to H Zone. The form does not save a registration in this website or create a dealer account; H Zone handles the enquiry through the chat.

A Business Registration (BR) document is optional. Selecting one keeps the file in your browser memory for this visit; the website does not read its contents, upload it or attach it to the WhatsApp text link. You may attach it yourself inside the H Zone chat. Where supported, Share selected BR opens your device’s share menu; you choose the app and recipient. The selected file is shared with that app only when you choose to share it. The website cannot confirm document delivery and does not store the file or include it in analytics.

Official technology videos use a YouTube privacy-enhanced player that loads after you press Play. YouTube may process viewing information under its own policies.

Essential website storage

The storefront uses your browser's session storage to keep your basket in the current tab. Checkout uses a secure session cookie to protect the order process and associate your basket with your checkout session. The checkout cookie contains an opaque session identifier and time, not your name, phone number, email or delivery address.

These functions support shopping and checkout independently of optional analytics. We use limited technical request information to protect checkout from abuse. Your analytics choice is saved in local storage on your device so the website can remember it. You can also clear website storage using your browser settings; doing so can clear your basket or require a new checkout session.

Optional Google Analytics

Google Analytics is off until you choose Allow analytics. If you allow it, Google Analytics cookies and basic usage information help us understand page views and whether visitors use phone or WhatsApp contact links. Google may also receive technical information about your browser and connection.

Our analytics code omits URL query strings and fragments, clears the referrer sent with page views, and does not send your name, address, email, phone number, form values, search text or WhatsApp message content in analytics events. Google advertising personalization and Google Signals are disabled in this integration.

You can decline analytics and still shop. To change or withdraw your choice, open Analytics settings in the storefront footer, including on the Home page, and choose No thanks. Withdrawal stops the loaded analytics tag and removes its accessible Analytics cookies. Learn how Google uses information from sites that use its services.

Optional Meta marketing

Meta marketing is off until you explicitly choose Allow analytics & Meta marketing in Analytics settings. Existing Google Analytics permission does not enable Meta. If allowed, Meta receives page views, public product codes and prices, cart-add actions and contact-click intent to help measure advertising and show relevant products. A contact click is not a confirmed enquiry or sale. We do not send checkout form values, names, email addresses, delivery addresses, phone numbers or WhatsApp message text through this integration.

Meta may receive browser and connection information and use cookies under its Privacy policy. Tracking is limited to supported public pages with clean URLs and referrers; checkout, account and confirmation pages are excluded. Choose Allow analytics for Google Analytics only, or No thanks to decline both. Choices last up to 180 days; withdrawing clears accessible Meta/Analytics cookies and reloads the page to stop loaded tags. Shopping works without either choice.

Videos, links and service providers

Playing an embedded Short loads YouTube's privacy-enhanced player. Visiting our location, review or social links opens the relevant external service. Those services handle information under their own policies; Google explains its practices in its Privacy policy.

Website hosting and our order-system providers process the technical and order information needed to operate the store. Delivery providers receive the contact and address details needed to deliver your order. Order and payment records are used for fulfilment, customer support and business record keeping.

Questions and requests

Contact H Zone with your order reference if you need help accessing or correcting your order information, or have a privacy or deletion request. We will explain what can be changed or removed and any records that must still be kept. Do not send sensitive information in a public review or social comment.

Contact H Zone

H Zone (Hardware Zone)
117 Horana Road, Wekada, Panadura, Sri Lanka
077 555 6622 · WhatsApp H Zone