Privacy & Cookies

Information you give us

When you order or contact H Zone, you may provide your name, phone number, delivery address, email address, order details and payment confirmation. We use this information to process orders, arrange delivery, verify Bank Transfers and provide support. Order details are recorded in our business order system.

Checkout requires your name, Sri Lankan contact number and delivery address, including city and district. Additional address details, postcode and email are optional. Do not send bank passwords, card security details or one-time verification codes.

Payments and WhatsApp

Bank Transfer payments take place through your bank. This website does not collect card details or accept payment-slip uploads. If you send a slip to H Zone on WhatsApp, the slip and message are processed through WhatsApp and used by H Zone to verify your payment and match it to your order.

WhatsApp links may prepare a message containing the basket, quotation or order reference. Opening a link does not send a message or attach a slip; you choose what to send. WhatsApp handles information under its own Privacy policy.

Essential website storage

The storefront uses your browser's session storage to keep your basket in the current tab. Checkout uses a secure session cookie to protect the order process and associate your basket with your checkout session. The checkout cookie contains an opaque session identifier and time, not your name, phone number, email or delivery address.

These functions support shopping and checkout independently of optional analytics. We use limited technical request information to protect checkout from abuse. Your analytics choice is saved in local storage on your device so the website can remember it. You can also clear website storage using your browser settings; doing so can clear your basket or require a new checkout session.

Optional Google Analytics

Google Analytics is off until you choose Allow analytics. If you allow it, Google Analytics cookies and basic usage information help us understand page views and whether visitors use phone or WhatsApp contact links. Google may also receive technical information about your browser and connection.

Our analytics code omits URL query strings and fragments, clears the referrer sent with page views, and does not send your name, address, email, phone number, form values, search text or WhatsApp message content in analytics events. Google advertising personalization and Google Signals are disabled in this integration.

You can decline analytics and still shop. To change or withdraw your choice, open Analytics settings in the storefront footer, including on the Home page, and choose No thanks. Withdrawal stops the loaded analytics tag and removes its accessible Analytics cookies. Learn how Google uses information from sites that use its services.

Videos, links and service providers

Playing an embedded Short loads YouTube's privacy-enhanced player. Visiting our location, review or social links opens the relevant external service. Those services handle information under their own policies; Google explains its practices in its Privacy policy.

Website hosting and our order-system providers process the technical and order information needed to operate the store. Delivery providers receive the contact and address details needed to deliver your order. Order and payment records are used for fulfilment, customer support and business record keeping.

Questions and requests

Contact H Zone with your order reference if you need help accessing or correcting your order information, or have a privacy or deletion request. We will explain what can be changed or removed and any records that must still be kept. Do not send sensitive information in a public review or social comment.

Contact H Zone

H Zone (Hardware Zone)
117 Horana Road, Wekada, Panadura, Sri Lanka
077 538 3000 · WhatsApp H Zone